Shop Policies

Policies last updated on September 6, 2020.

 

Shipping & Processing Time 

For orders within the US: Your order will be ready to ship in 1-3 business days from the order date. All orders are shipped with USPS First Class Mail and should arrive 4-7 business days after you've placed the order. Shipping costs are based on items size and weight of all combined items of your order. For shipping upgrades, please contact me at info@alenarieca.com.

For orders outside of the US: Shipping costs are based on items size and weight of all combined items of your order. Times for delivery varies by country. Estimated time of arrival will be included in your shipping confirmation. For any questions, please contact me at info@alenarieca.com.

 

Payment Options

All transactions are secure and encrypted. Available payment options are listed on the store-checkout page and on the bottom of this website.

 

Returns and Exchanges

Alenarieca gladly accepts returns and exchanges of non-sale items within 14 days of your item(s) delivery for a full refund. Should you have any problems with your order, please contact us at info@alenarieca.com before sending anything back. That way, we can work out the best solution (for example, sometimes it's unnecessary to send an item back).

If returning the item is recommended, you are responsible for sending the item back to receive a refund or exchange. You are responsible for return shipping costs. If the item is not returned in its original condition, you are responsible for any value loss.

Only regular priced items may be refunded. Sale items cannot be refunded.

Before shipping anything back, please contact us at hello@alenarieca.com and wait for a response to work out the best solution. If returning the item is recommended, you are responsible for sending the item back to receive a refund or exchange. You should mail your item to: Alena Rieger, 796 Juniper Walk, Apt. E, Goleta, 93117, USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.